In a social world where just about anything has become shareable, people love to talk about great deals and services both online and offline —from excellent restaurants to the hottest product or the latest online exclusive. In an October 2011 study by Word of Mouth Marketing Association (WOMMA), survey shows that the typical American drops specific brand names about 60 times in a conversation, may it be online or offline. This is one of the principles behind word of mouth marketing-a common strategy of start-ups, local entrepreneurs, and small businesses. The Association defines word of mouth marketing as any business […]